Product Support & Warranty
At Vellouswell, we are committed to providing customers with clear product information and responsive support throughout their shopping experience.
Our team is available to assist with questions related to product details, order information, product concerns, returns, refunds, and other service-related requests.
Vellouswell specializes in earrings, with collections including Stylish earrings, Hoops and drop earrings, and Ear studs, selected to complement different outfits and personal styles.
If you need assistance with your purchase, please contact our customer support team:
Customer Service Email:
service@vellouswell.com
Product Information Support
Before purchasing, customers can review available product information on each product page, including:
- Product descriptions
- Product features
- Material information, when confirmed
- Product dimensions and specifications, when available
- Available sizes, colors, styles, or variations
- Product wear and care information
For earrings, we recommend reviewing the available dimensions, material information, fastening details, decorative elements, and wear and care information before purchasing.
If you have additional questions about a product, please contact us before placing your order. Our team will provide available product information and assistance.
Warranty & Product Assistance
Vellouswell aims to provide products that meet reasonable quality expectations.
If you receive an item with a manufacturing issue, damage during delivery, incorrect product information, or experience another product-related concern, please contact our customer service team for assistance.
Product Support Email:
service@vellouswell.com
To help us review your request efficiently, please provide:
- Order number
- Email address used during checkout
- Product details
- Description of the issue
- Relevant photos or supporting information, if applicable
Our team will review your request and provide appropriate support based on the circumstances.
Please note that product support generally does not cover damage caused by:
- Normal wear
- Improper use
- Improper storage
- Accidental damage
- Unauthorized modification
- Excessive pulling, bending, or force applied to posts, clasps, chains, or decorative components
- Failure to follow applicable product wear and care instructions
Returns & Exchange Support
If your order requires a return, exchange, or refund request, please contact us before sending any items back.
Return & Customer Support Email:
service@vellouswell.com
For detailed return and refund procedures, eligibility requirements, and applicable conditions, please review our Return & Refund Policy.
Company Information
Brand Name: Vellouswell
Official Website: vellouswell.com
Legal Entity:
Foshan Qinmi Trading Co., Ltd.
Unified Social Credit Code:
91440608MAEEXDNFX4
Registered Address:
Room 101, No. 33 Taihua Road, Hecheng Subdistrict,
Gaoming District, Foshan, Guangdong, China
(Declared Registered Address)
Customer Support Email:
service@vellouswell.com
vellouswell.com is owned and operated by Foshan Qinmi Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Our Service Commitment
Vellouswell is dedicated to providing customers with:
- Clear product information
- Convenient shopping experiences
- Responsive customer support
- Transparent after-sales assistance
Our collection includes Stylish earrings, Hoops and drop earrings, and Ear studs, selected to complement different outfits and personal styles.
If you have any questions about our products or services, please contact us:
Thank you for choosing Vellouswell.