At Vellouswell, we value every customer and are committed to providing a convenient and transparent shopping experience. Whether you have questions about our products, need assistance with an order, or require support after purchase, our customer service team is available to assist you.

Vellouswell specializes in earrings, with collections including Stylish earrings, Hoops and drop earrings, and Ear studs, selected to complement different outfits and personal styles.

We believe clear communication and responsive support are important parts of a convenient online shopping experience.

Customer Support

Our customer service team can assist you with:

Product Information

If you have questions before purchasing, we can help with:

• Product details
• Product features
• Material information, when applicable
• Product size and specifications
• Product usage and care information
• Other product-related inquiries

Order Assistance

For questions regarding your order, please contact us with your order information. We can assist with:

• Order status inquiries
• Order confirmation questions
• Shipping updates
• Address-related concerns
• Other order-related requests

To help us locate your order quickly, please provide:

• Order number
• Email address used during checkout
• Product information

Shipping Support

If you have questions about delivery or shipping progress, our team can assist with:

• Shipping information
• Tracking updates, when available
• Delivery-related inquiries
• Shipment concerns

For detailed shipping information, please refer to our Shipping Policy.

Returns & Refund Support

If you need assistance with:

• Return requests
• Refund inquiries
• Exchange questions
• Product-related issues

Please contact our customer service team before returning any item.

For faster assistance, please include:

• Order number
• Reason for your request
• Product details
• Supporting information or photos, if applicable

For detailed information, please review our Return & Refund Policy.

Contact Information

Customer Service Email:
service@vellouswell.com

Our customer service team will review your request and respond as soon as possible. When contacting us, providing complete order information helps us provide more efficient assistance.

Company Information

The Vellouswell online store is operated by:

Brand Name: Vellouswell
Official Website: vellouswell.com

Legal Entity:
Foshan Qinmi Trading Co., Ltd.

Unified Social Credit Code:
91440608MAEEXDNFX4

Registered Address:
Room 101, No. 33 Taihua Road, Hecheng Subdistrict,
Gaoming District, Foshan, Guangdong, China
(Declared Registered Address)

Customer Support Email:
service@vellouswell.com

vellouswell.com is owned and operated by Foshan Qinmi Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Service Commitment

Vellouswell is committed to providing customers with:

• Clear product information
• Transparent shopping processes
• Responsive customer support
• Convenient after-sales assistance

We continuously improve our services based on customer feedback and work to provide a simple and convenient shopping experience.

Thank you for choosing Vellouswell.