At Vellouswell, we value a clear and transparent shopping experience for our customers. We provide clear payment information and use the payment methods available through our website checkout to help customers complete their purchases.

Vellouswell is an online earrings store offering designs for everyday outfits and special occasions, including Stylish earrings, Hoops and drop earrings, and Ear studs.

Payment Methods

Vellouswell accepts available payment methods provided during checkout. Depending on your location and order details, available payment options may include online payment methods supported by our payment service providers.

All payments are processed through payment channels provided by third-party payment service providers.

Payment Security

To help protect customer information, Vellouswell follows standard online shopping practices and works with third-party payment service providers to process transactions.

We do not directly store complete payment card details on our website. Payment information is processed through payment systems operated by our payment providers.

Customers should always ensure that their account and payment information are kept secure when shopping online.

For information about how we collect and protect personal information, please review our Privacy Policy.

Order & Payment Support

If you experience any issues related to payments, orders, refunds, or transaction questions, please contact our customer support team:

Customer Service Email:
service@vellouswell.com

To help us assist you efficiently, please provide:

• Order number
• Email address used during checkout
• Description of your request

Our team will review your inquiry and provide appropriate assistance.

Returns & Refund Assistance

If you need assistance with a return, exchange, or refund related to your order, please contact us before sending any items back.

Return & Customer Support Email:
service@vellouswell.com

Please refer to our Return & Refund Policy for detailed information regarding return conditions, refund procedures, and related requirements.

Company Information

Brand Name: Vellouswell

Official Website: vellouswell.com

Legal Entity:
Foshan Qinmi Trading Co., Ltd.

Unified Social Credit Code:
91440608MAEEXDNFX4

Registered Address:
Room 101, No. 33 Taihua Road, Hecheng Subdistrict,
Gaoming District, Foshan, Guangdong, China
(Declared Registered Address)

Customer Support Email:
service@vellouswell.com

vellouswell.com is owned and operated by Foshan Qinmi Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Commitment

Vellouswell is committed to providing customers with clear product information, transparent payment processes, and responsive customer support.

Our collection includes Stylish earrings, Hoops and drop earrings, and Ear studs, selected to complement different outfits and personal styles.

Our official online store is operated by Foshan Qinmi Trading Co., Ltd., and our customer service team is available to assist with payment inquiries, order support, and after-sales requests.

Thank you for choosing Vellouswell.